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Coronavirus: Covid-19 Update

Latest update January 2021

Our office is open normal business hours but we are asking clients to please respectfully adhere to the following guidance:

During Lockdown we are meeting people remotely via telephone or video conference. However, we understand that people will from time to time need to visit the office to sign or drop off paperwork.

Any person coming in to the office will be asked to wear a mask, remain in the reception holding area and use the sanitising hand gel provided. If you are poorly or have family poorly at home then please do not visit the office in person. Please organise alternative arrangements to get paperwork to us (see below).

To reassure you, our offices are cleaned daily and manned by an absolute minimal number of staff. Any staff who are poorly or have family poorly at home are self-isolating and working from home.

To talk to us:

Telephone: 01983 616666

We are available to speak via Skype, Zoom, Whats App or FaceTime

To drop in documents:

Office is open during normal office hours
Post: Prospect Mortgage Services, The Old Piggery, Cheeks Farm, Merstone Lane, Merstone, Isle of Wight PO30 3DE
Drop off out of office hours via letterbox (at address above)
Scan & Upload or Photograph & Upload to Customer Portal (contact us to set up an account if you do not have one)

PLEASE NOTE that the current situation is fluid with updates from Central Government daily. As such, the above guidance could be subject to change.

We would recommend that you please call us before making arrangements to visit.

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