This website uses cookies. By closing this notification you agree to our use of cookies. You can update this at any time via your browser settings.
To learn more about how we use cookies please see our cookies policy.

Prospect Service Levels

Information correct: to end of April 2022


Target Time for Decision in Principle 24 Hours
Average Wait for Appointment 24 Hours
Average Time to Mortgage Offer 12 Days
Average Time to Mortgage Offer (Residential) 12 Days
Average Time to Mortgage Offer (Buy to Let) 12 Days

What does all this mean?

We take a lot of pride in what we do and work hard to deliver what you need as quickly and efficiently as possible. Our service commitments to you are:

Honesty – Behaving with integrity

Communication – Keeping you informed every step of the way

Ownership – Taking responsibility

We want to hear from you, whether you have a suggestion that will help us make our service better, want to praise staff that have exceeded your expectations or if there is an issue you want to bring to our attention, please let us know either via the chat facility or email us at


Data based on all applications submitted in the last two calendar months at offer stage


Book an Appointment

Book an appointment