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Prospect Service Levels

Service levels correct: to end of March 2024


Target Time for Decision in Principle 24 Hours
Average Wait for Appointment 24 Hours
Average Time to Mortgage Offer 8 Days
Average Time to Mortgage Offer (Residential) 8 Days
Average Time to Mortgage Offer (Buy to Let) 8 Days

What does all this mean?

We take a lot of pride in what we do and work hard to deliver what you need as quickly and efficiently as possible. As well as our service levels, our service commitments to you are:

Honesty – Behaving with integrity

Communication – Keeping you informed every step of the way

Ownership – Taking responsibility

We want to hear from you, whether you have a suggestion that will help us make our service better, want to praise staff that have exceeded your expectations or if there is an issue you want to bring to our attention, please let us know either via the chat facility or email us at


Data based on all applications submitted in the last two calendar months at offer stage


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